Start with your destination, then compare route types and data options. VPNLong lists connection, privacy, device, and billing details separately so you can check what matters for your use.
Peak-hour connections: choose a route for your needs
Peak-hour performance depends on your local network, the international route, and the destination site—not just the region name. VPNLong offers IEPL, relay, and direct routes so you can compare them for the same task. Test with your usual websites, work apps, and video playback, then keep the route that suits your current network. If a connection slows down, first distinguish a local access issue from a problem with the destination service. Repeatedly switching exits may trigger extra verification. Route type can help guide your choice, but it does not guarantee a fixed speed at any time.
VPNLong follows a no-logs policy. You can create an account with a username and password—no email address required. Privacy practices and account security are separate considerations: subscription links grant access and should not appear in public screenshots, group chats, or shared documents. A cross-border connection does not replace the destination site's login protections; browser sessions and account permissions remain under that platform's control. Use a unique password and hide subscription details when reporting an issue. See the privacy policy for details about data handling.
Use a unique password Keep your subscription link private
Unlimited simultaneous devices; import by platform
This service supports Windows, macOS, iOS, Android, and Linux, with unlimited simultaneous devices, making it easy to switch between computers and mobile devices. System permissions, client setup, and background operation vary by platform. After importing your subscription, check that routes have loaded, the proxy mode is enabled, and your usual apps connect as expected. Unlimited devices does not mean unlimited data; manage usage according to your plan. Download clients and access subscription details through the user panel to keep public service information separate from personal account data.
When accessing AI tools such as Claude, network connectivity and account availability are separate factors. A platform may determine access based on the exit region, account details, and session status, so opening the website does not guarantee every feature will work. Check the service's regional requirements, choose an appropriate exit, and keep the region consistent during use where possible. If you see a verification request or notice, record the full error and distinguish a network issue from an account issue. VPNLong provides connection options but cannot guarantee the ongoing availability of third-party services.
Check the destination service's supported regions Keep the exit region consistent during a session
Identify the issue
Network connection / Region notice / Account verification
Streaming availability depends on actual playback
Streaming catalogs often depend on the exit region, account region, and platform rules. VPNLong's international routes let you check access from different regions, but the regions listed on the homepage do not mean every platform or title will play. When choosing a route, check the homepage, title page, and actual playback. If you see a regional notice, first confirm that the exit matches your selection, then check the app cache and account status. Video quality also depends on your local connection and the streaming platform, so it cannot be inferred from a route name alone. See the streaming support page for details and troubleshooting steps.
Open the homepage → Browse the catalog → Test playback
Support details
Based on actual testing of the destination platform at the time
7-day money-back guarantee; check the experience first
VPNLong offers a 7-day money-back guarantee. Before choosing a plan, consider your usual devices, destination regions, and data needs. After setup, test the client import, work apps, and video playback on your own network rather than relying only on someone else's results. If the service doesn't meet your needs, submit a request through a ticket in the user panel. See the terms of service for eligibility and instructions. Include your order details and a description of the issue, but never share your password or full subscription link publicly. You don't need to disclose personal browsing activity to troubleshoot.
User panel → Tickets See the terms of service for details
International routes and exit regions
110+ countries / 150+ routes. The table below highlights popular exits. Regions, cities, and route types are for route selection; streaming availability still needs to be tested on the destination platform.
Popular exit locations
Country / Region
City
Route types
Streaming support
Hong Kong
Hong Kong
IEPL
Test results may vary
Singapore
Singapore
Relay
Test results may vary
Japan
Tokyo
IEPL
Test results may vary
United States
Los Angeles
Direct
Test results may vary
Switzerland
Zurich
Relay
Test results may vary
United Kingdom
London
Direct
Test results may vary
Choose a route based on what you need to access
If you need content available in a specific region, confirm the exit location first, then compare connection performance. For everyday browsing and work, start with a region you use regularly. Geographic distance is only one factor: the route, your local carrier, and the destination site's response all affect performance. The longitude directory organizes exit locations; longitude is not a speed ranking, and no region is automatically the best choice for everyone.
IEPL, relay, and direct describe how routes are organized, not a ranking of quality. For a fair comparison, keep the device, network, and destination app consistent. First check whether a route handles your everyday tasks, then decide whether to keep it as a regular option. If only one app has a problem, check its proxy rules and account region. If no websites load, start by checking your local connection and client status.
The locations above are a directory preview, not a complete list of routes available in your account. Use the configurations currently shown in the user panel and client. If a subscription update fails, the client disconnects in the background, or webpages won't load after connecting, follow the troubleshooting guide step by step; you don't need to delete every configuration and start over. Keeping the error message can help narrow down the cause.
Monthly plans suit regular use; data packs are for occasional access and remain valid until used, with no expiration. Choose a billing option based on how often you use the service, then compare data allowances.
Monthly plan · 60GB
¥9.9/month
A good fit for web browsing, messaging, and light work. If you rarely stream video or transfer files, monitor your actual usage to see whether the allowance is enough.
For heavier data use, such as video streaming and file syncing. A larger allowance gives you more data to use; it does not guarantee faster connections or additional access to destination platforms.
Data packs cost ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. They remain valid until used and never expire. If you mainly connect while traveling, working away from home, or handling specific tasks—and don't want a monthly data allowance—compare a data pack with a monthly plan. Look beyond the one-time price and consider how regularly you use the service. Data packs do not follow the monthly plan's reset rules.
Monthly plan data resets each month on your activation date. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Check the billing method and data allowance before choosing; the user panel shows the final amount due for an upgrade. Video quality, file sizes, and background syncing all affect actual usage, so a fixed viewing-time estimate won't reflect everyone's needs. Check your device's usage records before changing plans.
Payment methods include Alipay, WeChat Pay, and USDT. Plan details, payments, and order history are handled in the user panel; this information page does not collect account passwords or payment details. Whatever data option you choose, first confirm that you can import the service on your usual platforms, then test the destination apps on your own network. Prices and refund details are listed separately so you can review them before deciding.
From creating an account to importing a subscription, see what to expect at each step. For more on accounts, connections, speed, and billing, visit the help center.
Do I need an email address to create an account?
No email address is required; create an account with a username and password. Use a unique password and store your account details safely. Don't reuse credentials from other websites. After creating an account, you can view plans, download links, and support tickets in the user panel. Never send your password or full subscription link to support. Describe account setup and connection problems separately to help pinpoint where the issue occurs.
Can I use the service on a computer and mobile device at the same time?
Yes. You can connect an unlimited number of devices simultaneously. Windows, macOS, iOS, Android, and Linux are supported. Set up the client and import your subscription separately on each device; connecting on a computer does not connect your other devices. Manage usage across all devices within your plan's data allowance. If the connection drops only in the background on a mobile device, check battery and background permissions before changing routes or reconfiguring every device.
What's the difference between a monthly plan and a data pack?
Monthly plan data resets each month on your activation date. Data packs remain valid until used and never expire. Compare monthly plans for regular work or everyday browsing; data packs may suit occasional use. Monthly options include ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Start with how often you use the service, then choose an allowance. The data pack's validity rules do not apply to monthly plans.
Where can I get the client and import my subscription?
Get the client and view your personal subscription details in the user panel. The client is available there for all supported platforms except iOS; follow the panel's instructions for iOS access. Install the app using the platform-specific guide, import your subscription, and check that the route list has loaded before connecting. Then test a website you use regularly. Your subscription link works like an account key: don't share it with public conversion tools or put it in shared documents. If import fails, check that the link is complete, your account is active, and the update request succeeded, then follow the beginner's guide.
VPNLong offers a 7-day money-back guarantee. See the terms of service for application details, or contact support through a ticket in the user panel. To troubleshoot first, include your platform, network, selected region, client message, and the steps that led to the issue. Don't include your password or full subscription details. A website loading while one app fails is different from being unable to connect to any service; describing the symptoms clearly can help avoid repeated attempts.
Choosing a route is only part of the picture. Learn how to protect subscription details, import clients, and compare plans. These articles are listed by publication date and cover common points that can be easy to overlook.
A subscription link is like an account key. Learn how to protect your link and password, what to do if they are exposed, and which account risks to consider on public Wi-Fi. Check your connection and personal information practices together.
Follow the setup from creating an account and choosing a plan to copying your subscription and importing it into a client. At each step, see what should happen and identify whether you're stuck at account setup, payment, subscription updates, or connection checks.
When comparing services, look beyond price and route counts. Check refund terms, payment methods, support channels, and trial policies. A checklist of verifiable details is more useful than judging by marketing claims alone.
If you're new, start with the getting started guide to set up your account and subscription. If you can connect but something feels wrong, use the troubleshooting guide to find the relevant symptom. For issues involving a third-party account's region, content catalog, or platform verification, check the service's own guidance too; not every notice points to a route problem. Articles offer extra ways to assess your options, but current prices, supported platforms, and refund terms are listed on the relevant pages of this site.