Privacy Policy

Account Data and Processing Purposes

VPNLong does not require an email address. You can create an account with a username and password; an email address is not required to activate the service. The account system processes your username, password verification data and account status to manage sign-in and permissions. Passwords are not stored in plain text.

To provide subscriptions, this service processes the selected plan, its active status, used data and order records. Order records include the order ID, amount, payment method, payment result and refund processing history. They are used to confirm payments, verify entitlements and resolve disputes. When submitting a support ticket, the problem description and attachments you provide help us identify the issue. Do not include passwords, full subscription links or unrelated information from payment records.

What We Do Not Log

VPNLong does not record which websites users visit or store browsing content, request content or DNS query history. We do not build browsing profiles that link accounts to destination websites. We do not keep connection logs that could be used to trace an individual’s browsing activity, including records linking connection sources, destination addresses and connection times. Such connection logs are not retained.

Aggregated data usage and account status required for subscription billing are service delivery data and do not include specific browsing destinations. Temporary states required to establish connections and forward data are used only for that communication and are not stored as historical connection records. Keeping no logs does not mean that account data, order records or troubleshooting information users submit voluntarily are not processed.

Access Analytics and Local Storage

Website analytics help us understand page usage and improve navigation. They are limited to website access data such as page paths, visit times, referral categories and browser or device types, and do not include content from other websites accessed through acceleration routes. Analytics data is not used to create personal browsing profiles. Sign-in credentials and full subscription links should not be included in analytics events.

Cookies and browser local storage may be used to maintain sessions and save language and interface preferences. The user panel stores sign-in credentials locally to enable authorized account actions. You can clear this data by signing out and using your browser settings; you may need to sign in again or select your preferences again afterward. On a shared device, sign out and clear session data when you are finished.

Third-Party Payments and Data Sharing

This service supports Alipay / WeChat Pay / USDT. Payments are processed by the relevant third-party payment or transaction provider. VPNLong receives the transaction ID and payment result needed to verify an order and does not ask users to provide payment account passwords. Before continuing to a third-party page, check the order amount and read the provider’s privacy notice.

VPNLong does not sell personal information. When data is shared with a payment processor, it is limited to the order information necessary to complete the transaction. Where applicable law requires data to be processed or disclosed, this is limited to the lawful and necessary scope and does not authorize ongoing collection of browsing or connection logs.

Data Retention and Deletion Requests

Account data is retained for as long as needed to provide the service. Order and refund records are retained for as long as needed to complete transactions, resolve disputes and meet applicable legal requirements. Support ticket attachments are retained only as needed to address the issue. Access analytics are retained only as needed to improve the website, then deleted or de-identified when that purpose has been fulfilled. This policy does not set a single retention period for all data.

After signing in, users can request access to, correction of or deletion of account data through a support ticket in the user panel. We must verify account ownership before processing a request. If data is still needed for an outstanding order or legal obligation, we will explain what cannot be deleted immediately and why. Deleting an account may make subscriptions and historical records unrecoverable. Please save any data you need before submitting a request.

Policy Updates and Questions

VPNLong will revise this page and update the date at the top if processing purposes, data categories or user rights change. We will notify users of significant changes through the website or user panel, and will not silently expand how existing data is used. If you have questions about this policy or data processing, submit a user panel ticket and identify the relevant page or order. Do not disclose account credentials publicly. See the Terms of Service for service rights and obligations.